Question 1

How quickly can you respond to an emergency towing call?

Accepted Answer

We typically respond within 15-30 minutes depending on your location in New Westminster or Burnaby. Our dispatch team works around the clock to ensure the fastest possible response times. In most cases, we can have a tow truck at your location within 20 minutes.

Question 2

What areas do you serve?

Accepted Answer

We primarily serve New Westminster and Burnaby, BC. We also provide service to surrounding areas including Coquitlam, Port Coquitlam, Surrey, and other parts of the Lower Mainland. Contact us to confirm service availability in your area.

Question 3

Are you available 24/7?

Accepted Answer

Yes! New West Towing operates 24 hours a day, 7 days a week, 365 days a year. Whether it is the middle of the night, a holiday, or a weekend, we are always ready to help you with your towing and roadside assistance needs.

Question 4

How much does towing cost?

Accepted Answer

Towing costs vary depending on the type of service needed, the size of your vehicle, and the distance of the tow. We offer competitive and transparent pricing with no hidden fees. Call us at 778-558-5657 for a free quote specific to your situation.

Question 5

Do you tow motorcycles?

Accepted Answer

Yes, we specialize in motorcycle towing and transport. Our flatbed trucks are equipped with motorcycle wheel chocks and soft tie-down straps to ensure your bike is transported safely without any damage.

Question 6

Can you tow all-wheel-drive or 4WD vehicles?

Accepted Answer

Absolutely. We use flatbed tow trucks that are ideal for all-wheel-drive and four-wheel-drive vehicles. This method lifts all four wheels off the ground, preventing any drivetrain damage during transport.

Question 7

What should I do if I get locked out of my car?

Accepted Answer

Stay calm and call us at 778-558-5657. Our professional lockout technicians can unlock your vehicle without causing any damage. Do not attempt to break into your own vehicle as this could cause expensive damage to your locks and windows.

Question 8

Do you accept insurance claims?

Accepted Answer

Yes, we work with most major insurance companies and can bill them directly for covered towing services. We also accept ICBC claims. Please have your insurance information ready when you call.

Question 9

What types of vehicles can you tow?

Accepted Answer

We can tow virtually any vehicle including cars, SUVs, trucks, vans, motorcycles, RVs, and commercial vehicles. Our fleet includes standard tow trucks, flatbed trucks, and heavy-duty tow trucks to handle vehicles of all sizes.

Question 10

Do you offer roadside battery replacement?

Accepted Answer

We offer professional jump start services to get your vehicle running again. While we do not carry replacement batteries, we can jump start your vehicle and recommend nearby auto parts stores where you can purchase a new battery if needed.

Question 11

How do I know my vehicle will be safe during towing?

Accepted Answer

Your vehicle safety is our top priority. All our operators are fully trained and certified. We use modern, well-maintained equipment and follow industry best practices. We are fully licensed and insured, giving you peace of mind that your vehicle is in professional hands.

Question 12

Can you tow my electric vehicle (EV)?

Accepted Answer

Yes, we can safely tow electric vehicles using our flatbed tow trucks. Flatbed towing is the recommended method for EVs as it prevents any damage to the electric drivetrain. Our operators are trained in proper EV handling procedures.

Question 13

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard, American Express), debit cards, and e-Transfer. Payment is due upon completion of service unless prior arrangements have been made with your insurance company.

Question 14

Do you provide long-distance towing?

Accepted Answer

Yes, we offer long-distance towing services throughout British Columbia and beyond. Whether you need your vehicle transported across the city or across the province, we can accommodate your needs. Contact us for a quote on long-distance towing.

Question 15

What should I do while waiting for the tow truck?

Accepted Answer

Stay safe by pulling as far off the road as possible, turning on your hazard lights, and staying inside your vehicle if you are on a busy road. If you must exit, do so from the side away from traffic. Keep your phone charged and share your location with our dispatcher.

Question 16

Are your drivers certified and insured?

Accepted Answer

Yes, all our tow truck operators are fully licensed, certified, and insured. They undergo regular training to stay current with the latest towing techniques and safety protocols. We carry comprehensive liability insurance for your peace of mind.

Question 17

Can I ride in the tow truck with my vehicle?

Accepted Answer

Yes, in most cases one passenger can ride in the tow truck cab with the operator. However, for safety reasons, this may not be possible in all situations. Please ask our dispatcher when you call.

Question 18

How do I request a tow?

Accepted Answer

Simply call us at 778-558-5657 or use the contact form on our website. Our friendly dispatchers will take your information, provide a quote, and send the nearest available tow truck to your location right away.

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